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Success stories

Game-changing customer insights

VCT Europe

European arm of a global wine producer

VCT Europe wanted to know if one of its key wine brands is seen as a dependable choice for every occasion. Motives ran 45-minute video interviews with 20 consumers to map the brand's strengths, gaps and place in shoppers' price tiers.

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Yoto

Children's audio tech and content brand

Yoto, the maker of the screen-free Yoto Player for kids, used Motives' AI-moderated interview platform to research how parents choose children's sleep aids. Motives' AI generated the research brief, discussion guide and participant profile, then recruited and interviewed parents in the US and Europe who had recently bought a sleep aid, covering their pain points, purchase decisions and ideas for improvement. Within a few days, Yoto had in-depth, actionable insights that pointed to product enhancements, sharper messaging and unmet parental needs, delivering qualitative depth at the speed of a survey.

"Normally I'd spend ages making a brief as prescriptive as possible. With Motives, it almost feels too easy. We just explain what we're after and it does the rest."

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PZ Cussons

Global consumer goods company

PZ Cussons worked with Motives to unlock honest insight into the intimate self-tanning routines of St. Tropez consumers. AI-moderated interviews, conducted in people's own homes, captured the unfiltered emotional reactions and frustrations that traditional focus groups rarely surface. All delivered in just four days. The findings shaped product naming, informed retailer conversations, and months later, marketing, product, and R&D teams are still returning to the source material in Motives.

"Motives has turned qual research into a dynamic experience rather than a static presentation of fact and opinion. It becomes something where I build up my knowledge over time, which allows me to become a better marketeer and a better R&D colleague and a better product colleague."

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Divine Chocolate

Ethical, premium, Fairtrade chocolate brand

Divine Chocolate used Motives to validate their premium hot chocolate relaunch in days. Their Marketing Director designed the study with the help of Motives AI Research Assistant, recruiting 20 shoppers who provided video testimonials on pricing, packaging, and flavors. The research convinced retailers on pricing, refined packaging design based on consumer feedback, and directed seasonal flavor decisions. This single study replaced what would have required multiple traditional research projects.

"Seeing real people talk about your product gives you an intangible closeness to consumers. In quant, people become numbers, but with the video qual study through Motives, I really feel closer to my consumers!"

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MoneySuperMarket

Financial products price comparison website

MoneySuperMarket is one of the UK’s most trusted platforms for helping consumers make smarter financial decisions. As cost-of-living concerns rise and Gen Z faces unique economic challenges, MoneySuperMarket and the Campaign Against Living Miserably (CALM) partnered with Motives and media agency UM to produce the 2025 Money Talks report: seeking to better understand and bring attention to the financial pressures facing young adults today.

"Motives gave us 46 in-depth conversations with young adults in just a few days. We heard real voices, not just data points, and that brought the Money Talks report to life."

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More testimonials

“Mind blown! I’m amazed by how good of an interviewer the Motives AI is. As an experienced researcher myself I’m stunned by how fast I’m able to get deep insights from Motives' research projects.”

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Shaun Miller

Head of Growth, Codehouse

“WOW! As someone who has been running face-to-face qualitative research for 38 years, I am so impressed.

The first thing I really warmed to was the tone of the AI voice - it struck a perfect balance of being relaxed and friendly with being interested, intelligent and informed. We saw that speaking to an AI moderator was a very positive aspect from the respondents' point of view, especially bearing in mind that these were highly personal and sensitive topics.

What was the most innovative and impressive aspect was that the AI interviewer was so adept in clearly answering the participants complex questions, which involved detailed knowledge on our particular topics.”

Middle-aged man with short dark hair and black rectangular glasses, wearing a white collared shirt and dark jacket, with a blurred cityscape and water in the background, in black and white.

David Lewis

Founder & CEO, AudienceNet

“Motives is the best way to get useful consumer insights - it should be part of every marketers toolkit.”

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Zippy Bąkowska

Marketing Director, Amber Beverage UK

“We were amazed by the depth of the insights from Motives, and by the speed. It saved us weeks of planning to get high quality research so quickly and really made a difference in our approach.”

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Joel Livermore

Head of Product & Growth, Wagonex

“Motives is an amazing blend of depth and speed. It lets us get a rich understanding of consumers but at a speed that matches how fast we move.”

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Jocelyn Charman

Director of Operations, Wild

“I was a skeptic on using AI in qualitative, but after reviewing the results of our first study with Motives I have to say I’m impressed. The analysis and the ease of finding the right consumer quotes and clips to support the insights saved us a week’s worth of work. I was able to get exactly what I needed in a very quick turnaround.”

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Jeff Syroney

VP Innovation, Wonderlust